User Adoption
We get your teams onboard. Comprehensive training, drop-in sessions, and ongoing customer success support — for the full duration of your licence.
Training & Onboarding
Our training programme is designed to drive high adoption from day one, with dedicated sessions for each user group and ongoing drop-in support.
Up to 3 training/onboarding sessions for global team members.
Up to 5 training/onboarding sessions for country team members.
Custom training for Superusers, tailored to their specific roles and responsibilities.
Following training, we offer drop-in sessions on demand — giving end users the chance to ask questions, get guidance, and share experiences.
After Go-Live
We provide ongoing support tailored to your needs — throughout the entire duration of your licence.
1 month of HyperCare support immediately after go-live — with priority support and increased availability to ensure a smooth launch and rapid issue resolution.
Fortnightly/Monthly review calls with client lead/PM for the full duration of the licence. These meetings track progress, optimise platform adoption, and address any challenges or unmet needs.
Ongoing technical maintenance is covered by the annual licence fee. This includes infrastructure management, security updates, and platform reliability — all handled by TRiBECA.
Future Enhancements
SmartLaunch® is not a static platform. A major release every quarter introduces new features and enhancements based on client feedback and industry needs.
SmartLaunch® is a flexible, scalable platform designed to evolve with your company's needs. With 15+ years of pharma expertise, we can support any future customisation or integration requirements.
A major release every quarter — new functionality included in your licence.
Any future customisation or integration requirements can be accommodated.
Our team is happy to walk you through the full onboarding plan in detail.
Get in Touch View Implementation Timeline